Privacy Policy

NutriBalance
Website: https://www.nutribalance-health.com/
Email: info@nutribalance-health.com

Last updated: November 2025

1. Introduction

At NutriBalance, your privacy is essential to us. This policy explains how we collect, use, and protect your personal information when you contact us, book a consultation, or participate in our workshops — whether online or in person.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that all personal information is handled lawfully, fairly, and transparently.

By communicating with us via email or completing a pre-consultation form, you agree to the terms of this privacy policy.

2. What Information We Collect

We collect personal and health information that you voluntarily provide, such as:

  • Name, date of birth, occupation, phone number, and email address

  • Medical history, medications, supplements, and relevant family health background

  • Information shared in consultations or on pre-consultation forms

  • Information submitted via online forms, including the Pre-consultation form and Three-Day Food Diary, which are collected through Google Forms

This information allows us to provide personalised naturopathic nutritional advice and ensure your safety and wellbeing during our work together.

3. How and Why We Use Your Information

We collect and process your information to provide safe and effective naturopathic nutritional consultations and advice. This includes managing your bookings, sending pre-consultation forms, and communicating about your care or follow-up.

Your information is processed under the following lawful bases:

  • Performance of a contract, so we can deliver your consultations and services

  • Legitimate interest, to manage appointments and communications

  • Legal obligation to meet professional record-keeping standards

    Information submitted via online forms is stored by Google as a data processor, and accessed only by your practitioner for the purposes of providing personalised consultations and follow-up support.

4. How Your Information Is Stored

All records are stored securely and accessed only by your practitioner.
Your data is held:

  • Electronically, on password-protected computers which are backed up regularly and kept secure.

  • In paper form, if applicable, in locked files within a secure office environment.

  • Information submitted through Google Forms is stored on Google’s secure servers. Only your practitioner has access, and any downloaded data is stored securely according to our standard procedures.

No other person or organisation has access to your data unless you provide written consent.

5. How Long We Keep Your Records

We are required to retain client records for 7 years after your most recent consultation. After this period, records are securely destroyed unless you request otherwise.

6. Sharing Your Information

We will not share your data with anyone for purposes unrelated to your care without your explicit consent. Some information is stored with third-party service providers (e.g., Google Forms) who process the data on our behalf. These providers only act as data processors and do not use your information for their own purposes.

7. Cookies and Website Use

Our website uses cookies to improve your browsing experience and help the website function correctly.

  • Cookies are small text files stored on your device by your browser.

  • We use cookies to:

    • Remember your preferences (e.g., form input)

    • Improve website functionality and performance

  • You can disable cookies in your browser settings if you prefer, though some parts of the website may not work correctly without them.

We do not use cookies to track personal information, serve ads, or share your data with third parties.

8. Your Rights Under UK GDPR

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any factual inaccuracies

  • Request deletion of your data once the legal retention period has passed

  • Restrict or object to processing

  • Withdraw consent for communication at any time

To exercise these rights, please contact us at info@nutribalance-health.com.

9. Security

Your information is protected through secure storage, password-protected systems, and confidentiality procedures. Only the practitioners have access. While no system can be 100% secure, all reasonable steps are taken to prevent loss, misuse, or unauthorised access.

10. Complaints

If you believe that your personal data is being mishandled or used inappropriately, don't hesitate to get in touch with the Data Controller:

Data Controller:
Elina Deneva
Email: info@nutribalance-health.com

If you are not satisfied with the response, you may contact the Information Commissioner’s Office (ICO) directly at www.ico.org.uk.

11. Updates to This Policy

This privacy policy may be updated from time to time to reflect best practices or legal requirements. The latest version will always be available on our website.

Summary

At NutriBalance, your privacy and trust are our priority. We handle all personal information responsibly and confidentially, ensuring it is used only for the purpose of supporting your health and wellbeing.